Terms of Use – Website Development with 10+ Years of Experience

1. Introduction

1.1 WebOS.gr, referred to as the “Company” hereafter, is a web platform offering products and services over the Internet, created by the company “Web Optimized Services SRL,” based in Bucharest, at SPLAIUL INDEPENDENTEI 273. The following terms and conditions apply to the use of the Company’s website, located at https://www.webos.gr, as well as the services provided by the Company. By using the website or the services provided by the Company, users indicate their full acceptance of the terms and conditions set or to be set by the Company in the future.

1.2 If any user or user representative does not agree with these terms and conditions, they should refrain from using the Company’s website and services. Users of the Company’s services or visitors to the website https://www.webos.gr will hereafter be referred to as “Client,” regardless of whether they place orders for services or products from the Company.

2. Intellectual Property Rights

2.1 This website is one of the official online stores of the Company. All content on the website, including images, graphics, photos, designs, texts, provided services, and products, is the intellectual property of the Company and is protected under relevant Greek law, European law, and international conventions. All website content has been deposited with a notary public who has certified the intellectual property.

2.2 Any reproduction, distribution, transfer, modification, resale, creation of derivative works, or misleading of the public about the actual provider of the content of the website is prohibited. Any reproduction, republication, loading, announcement, dissemination, or transmission, or any other use of the content in any way or by any means for commercial or other purposes is allowed only with the prior written permission of the Company or any other copyright holder. Names, images, logos, and distinctive features representing the Company or third parties and their products or services are exclusively trademarks of the Company or third parties protected by relevant trademark laws. Their appearance on the website should not be construed in any way as a transfer or assignment of a license or usage rights.

3. Services and Company Responsibility

3.1 The Customer certifies that the material uploaded to the server will be ready and will not require any additional processing by the Company to function. The Company has the right to access the files, websites, and data of the Customer. This term does not apply to Dedicated Servers.

3.2 The Company notifies the customer via email about how to access the Control Panel and how to publish files on the Internet, install email accounts, and the necessity of studying the user manual for the virtual server and the Control Panel. This term does not apply to Dedicated Servers.

3.3 The Customer agrees that they have the necessary knowledge for the construction/publication of their websites on the Internet, and the Company is not responsible for providing this knowledge or any programming knowledge to the Customer or training them. The Company is not obligated to provide technical support except as specified herein. The Company may, exceptionally, provide support and guidance on matters unrelated to hosting (additional Technical Support). This term does not apply to Dedicated Servers.

3.4 Any request for additional Technical Support may be rejected by the Company with or without reason. It is the exclusive choice of the Company whether to provide any additional Technical Support, and if provided, it can be terminated at any time without notice and without any obligation or liability for the Company.

3.5 The Company does not control the content of information passing through its server network and does not guarantee the reliability of any information appearing on the Internet through its services. Furthermore, it does not guarantee the commercial or personal reliability of any party on the Internet or the fulfillment of any specific promises/offers by third parties and is not responsible for any damages that may occur to the Customer or those dealing with them, including data loss, due to delays, non-delivery of goods, or service interruptions for any reason, error, or omission.

3.6 The use of any information provided via the INTERNET is the responsibility of the user, and the Company is not responsible for the accuracy or quality of this information. The connection speed referred to on the website represents the speed to the central network backbone, not end-to-end speed.

3.7 The Company is not liable for any damage caused in the event of network or system unavailability and does not guarantee that the hosting service will be uninterrupted or error-free due to the special nature of the Internet and the networks through which information is distributed.

3.8 The Company, under any circumstances and for any reason, has no liability for any damage resulting from the use, availability, or unavailability of the services it provides.

3.9 The Company regularly upgrades installed applications on its servers to maintain security levels at the highest possible level and to provide the latest versions of cPanel, php, mysql, ASP.net, perl, zend, ioncube, etc. It is the sole responsibility of the customer to accordingly update their code (php code, mysql queries, asp, etc. of the websites maintained by the Customer on the space provided by the Company) to be compatible with the Company’s servers. The Company is not responsible for any loss, damage, or ethical harm arising from these upgrades, as well as from the customer’s inability or unwillingness to adapt their websites to the upgraded versions of various applications and programming languages installed on the Company’s servers.

3.10 The Company regularly takes backups of files and databases of Customers using hosting services on its servers but not for their emails. The company bears no responsibility if the backup is not up-to-date or cannot be used. File recovery from the backup is subject to a charge. The Customer is obliged to maintain a backup for files, databases, and emails using the Backup tool provided through cPanel or the Back manager (only for Windows hosting), provided through cPanel. For security reasons and in accordance with term 4.12, the backup copy should be stored locally on the Customer’s computer.

3.11 The Company will cooperate with law enforcement authorities regarding the space, data, emails, and content of the Customer. This may lead the Company to disclose all information provided to the Company, including information on its servers, files, and databases of the Customer.

3.12 The Company is not liable to customers/users for damages that may arise from the execution or non-execution of their orders. It also reserves the right regarding the delivery time of products/services in cases of force majeure.

3.13 All web hosting accounts automatically display an “Under Construction” page as soon as they are activated. This page informs users that a hosting account has been created with the Company. The “Under Construction” page can be removed by the user at any time once they have access to the web hosting account. The “Under Construction” page may include elements such as (i) links to products or services of the Company, (ii) advertisements for third-party products or services, and (iii) an Internet information search form.

3.14 For each new Shared Hosting or Reseller Hosting package from the Company, there is no limit on the number of static or dynamic websites that the customer can request to transfer from the technical support team.

a. Necessary conditions for the transfer process include:

Files at the time of the request should be hosted on another hosting provider’s package, not with the Company.
The transfer request should be submitted within 15 days of order payment.
Access to the administrative environment of the previous server or backup of files and databases for transfer should be available.

b. In case any website does not function after the transfer due to age or extensive customization, the administrator should undertake the upgrade and adaptation for it to be operational on our servers.

c. The transfers department handles the movement of files and databases of a website, as well as the connection between them. Finally, upon customer’s indication, it can configure the account through cPanel.

4. User Responsibility and Unauthorized Use of Servers

4.1 The Customer acknowledges that they will not use the Company’s website, the services it provides, and the servers for:

a. Sending, posting, emailing, or otherwise transmitting any content that is illegal, harmful, threatening, offensive, harassing, defamatory, libelous, obscene, indecent, vulgar, blasphemous, hateful, or expresses racial, national, or other discrimination.

b. Causing harm to minors in any way.

c. Sending, posting, emailing, or otherwise transmitting any content for which you do not have the right to transmit under legislation or contractual or managerial relationships (such as internal information, proprietary and confidential information obtained or disclosed as part of employment relationships, or covered by confidentiality agreements).

d. Sending, posting, emailing, or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties.

e. Sending, posting, emailing, or otherwise transmitting any material containing software viruses or any other codes, files, or programs designed to interrupt, damage, destroy, or limit the functionality of any computer software or hardware.

z. Intentional or unintentional violation of applicable laws or regulations.

h. Harassing third parties in any way.

i. Illegal collection or storage of personal data about other users.

4.2 The Company has the right to reject or delete material that is channeled to the server it has provided if the material violates any legislation regarding intellectual property, copyright, is pornographic (not applicable to Dedicated Servers), racist, or pirated content (hacking, pirate software, warez sites, serial numbers), concerns drug trafficking, attempts illegal intrusion into a computer, or violates any other law. In such cases, the Company has the right, without warning, to immediately disable the account and access to the site via the Internet without any liability for damages that may be caused to the Customer or third parties. Subsequently, it informs the customer to remove the material. In case the customer does not comply immediately, the company has the right to permanently delete the account.

4.3 The Company follows a strict policy for spam emails and may cancel the customer’s account in case of sending unorthodox/unwanted bulk emails (spam mail). An email is considered spam when sent to many recipients who have not explicitly requested to receive it. The customer agrees not to send any of the following types of emails: (a) Advertising or informational, including, without limitation, commercial advertising, only to those who have explicitly requested such emails. (b) Annoying emails, either through the language they are written, the frequency they are sent, or the size of the messages. (c) Chain mails (d) Bulk advertising or informational Emails.

The company reserves the right to decide whether a customer’s action is considered “spam,” “mail bombing,” or “bulk email.” A customer using the Company’s services for spamming will be charged a fee for management and system recovery expenses. The amount of the fee is solely determined by the Company.

To protect the IPs of servers from being added to spam lists, the company implements a security mechanism regarding the allowed number of emails users can send per hour. Upon customer request, this mechanism can be, by exception, slightly more flexible, provided it is deemed by the server administrators that it will not create issues in the reliable operation of the email delivery service.

4.4 The available resources of the server are intended exclusively for use within the accounts of the Company’s clients. The allocation of resources to third-party sites in any form is prohibited, including but not limited to extracting graphics or texts from third-party material located on the Company’s server, running banner exchange programs, etc.

4.5 SSH access is granted upon customer request. The Company has the right to deny access or provide limited access for the execution of specific commands.

4.6 Sending electronic messages to the server or any message sent on an annoying basis to a network directly or indirectly connected to the Company, as well as attempting to bypass user authentication or host, network, or account security, is prohibited. Intrusion into information not intended for the client is prohibited. Violating the security of any network, Spawning, Port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, land, teardrop, virus posting, running chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell, and similar programs, audio, radio, and video streaming, uploading files to the server for public downloading, as well as gallery sites that excessively use resources are all prohibited. Any activity, regardless of whether it leads to the loss of information, will be investigated, and appropriate action will be taken.

4.7 Unauthorized background processes or authorized background processes that endanger the security of our servers will result in the suspension or termination of the client’s account.

4.8 The client agrees to construct their websites in such a way as to avoid overloading the Company’s servers, limiting the use of code and applications that require high processing power. The Company has the right, in cases where the client’s website causes problems in providing hosting services to other clients on the same server, to immediately and without warning disable access to the client’s website. In such a case, the client will be informed as soon as possible, and the company will collaborate with the client to eliminate the reason that led to the suspension of services.

4.9 The client agrees to the following terms:

a. Not to execute any autonomous process on the server. This term does not apply to Dedicated Servers.

b. Not to execute daemons and any executable files of nature that excessively use bandwidth, such as IRCD, chat daemons, .exe, .com, etc.

c. Not to execute any web Spider or Indexer of any kind (including Google Cash / AdSpy).

d. Not to execute any bit torrent application, track, or client. Hosting or linking to any illegal distributed files is prohibited.

e. Not to participate in any activity related to file-sharing & peer-to-peer networks.

f. Not to execute any gaming servers such as counter-strike, half-life, battlefield1942, minecraft, etc.

g. Not to execute cron tasks & schedule tasks at intervals less than 15 minutes. This term does not apply to Dedicated Servers.

h. Not to use a script to call any file that is not local. Calling any file or URL on a remote server must be declared to the company when it comes to shared hosting packages. The company has the right to prohibit such actions without notifying the client.

i. Not to have a Mailbox on the server whose size exceeds: 250MB (Dynamic Hosting), 500MB (Advanced Hosting), or 1GB (Pro Hosting) per case. This term does not apply to Dedicated Servers.

j. To keep the installed software on their hosting packages updated, taking all necessary measures and making settings to ensure that their site is secure and protected from malicious actions.

4.10 CPU, Memory, Disk IO, Entry Processes

a. The above resources used by a shared hosting package are not within the scope of Unmetered. Specific values are provided depending on the service and the server you are hosted on.

b. Databases hosted on our servers must not exceed 300MB (MySQL) and 1GB (MSSQL), nor should they cause performance problems on the server due to CPU, Memory, or Disk IO abuse, as outlined in clause 4.10.a.

4.11 The Client must use the web space exclusively as a conventional website. The use of the Company’s services and equipment must always comply with this agreement and must not in any way harm the operation of the Company’s equipment or network. Excessive use of system resources is not acceptable. In cases where the client’s use of the Company’s services, at the discretion of the Company, exceeds permissible limits, causing overload of the Company’s equipment and resources, the Company may suspend the operation of the account until the cause of the overload is determined and resolved. The Company reserves the right to neutralize intensive mechanisms that burden the CPU. This term does not apply to Dedicated Servers.

4.12 The Client understands and agrees that no part of the services provided by the company, such as space, email, or data transfer (bandwidth), can be used for backup purposes. The client is not allowed, under any circumstances, to upload, download, or store files on the space provided that are not directly related to the operation of the website. This term does not apply to Dedicated Servers.

4.13 The client must monitor the size of the space occupied by himself and other users of his account on the hard drives of the Company, so as not to exceed the set limits. If the space occupied exceeds the limits, the Company will charge the client for the use of additional resources and reserves the right to delete files to bring the used space back within permissible limits. This term does not apply to Dedicated Servers.

4.14 It is the responsibility of the client to ensure that the code and applications installed on his account are secure, and directory and file permissions are correct, regardless of how the installation was done. Where possible, the client should set permissions to 755 or as restrictive as possible on directories and files. The client is responsible for all actions taken on his account.

4.15 The client must use a secure password. If the password used by the client is simple, the account may be suspended until a more secure password is used. For security reasons, it is recommended that the client change the password every 6 months.

4.16 Shared Hosting accounts are not allowed to be resold to third parties. If you wish to resell hosting services, you must use a reseller package.

4.17 The Company has the right to limit the volume of messages sent or received by users in order to maintain the quality of email services for other members and protect the Company’s computer systems. As the owner and/or administrator of the equipment and other resources used to provide services, the Company has the right to block electronic communication from other entities on the Internet.

5. Security

5.1 All transactions carried out through https://www.webos.gr are governed by International and European law, which regulates issues related to e-commerce, as well as by the Law on Consumer Protection (N. 2251/1994), which regulates issues related to distance sales. The Company recognizes the importance of Personal Data and electronic transaction security and has taken all necessary measures, using the most modern and advanced methods, to ensure maximum security. All information related to your personal data is secure and confidential.

5.2 The client acknowledges that management actions performed on the servers may be recorded according to Greek legislation.

Client Identification

The security of the Company’s online store is achieved through the following methods:

5.3 Two codes are used for identification: the Login Code (Username) and the Personal Secret Security Code (Password), which, when entered, provide secure access to the client’s personal information. The client can change the Personal Secret Security Code (password) as often as desired. Only the client has access to the information using the above codes and is solely responsible for maintaining their confidentiality. The client’s password should be more than 6 characters, with a combination of letters, numbers, and symbols. In case of loss or leakage, immediate notification to the Company is required. The Company is not responsible for the unauthorized use of the secret code by third parties. The Company’s online store does not disclose or publicize the personal data and information provided to the Company in any way. The personal data provided by the client to the Company are used exclusively for transaction execution. All information is encrypted and kept completely secure.

Contact

5.4 The client must always keep personal information and all contact details (address, telephone, email) updated and notify the Company of any changes. Communication and information from the Company to the client regarding account-related issues (server upgrades, account expiration-renewal, etc.) are conducted via email or through relevant informative pages on the Company’s site. The client must regularly check the email designated as the main communication email and the Company’s website to stay informed about account-related matters. The communication email should not be an email stored on the servers of our company.

Transaction Privacy

5.5 All information transmitted by the client/subscriber of the Company is confidential, and the Company has taken all necessary measures to use them only when necessary within the framework of the provided services. Some of the measures taken include:

a. Only authorized employees have access to transaction information, and only when necessary, e.g., for processing requests.

b. The Company does not disclose customer and transaction details unless authorized by the customer or required by a court order or decision of another public authority.

c. In case the Company uses third parties to support its systems, it ensures confidentiality.

d. The client can request any information kept for them and its correction if they can prove the existence of an error.

e. For security, the client should handle all information provided through the service as confidential and not disclose it to third parties.

f. The client’s email address is used by the company to send informative emails-newsletters about the company and any new offers or discounts it provides. In case the client does not wish to receive such informative emails, they can be removed from the contact list by clicking on the link at the end of each informative email-newsletter.

6. Billing and Service/Terms Termination

Pricing Policy

6.1 The listed prices of the products are in euros and do not include VAT. Payment for services and products is made in advance. The Company reserves the right to change prices without prior notice to the customer. It is understood that the customer always pays the price stated in the relevant price lists for the product or service at the time of ordering.

6.2 The Company has the right to offer packages or promotions with more favorable terms or prices than those existing when the customer initially purchased services from the Company. These changes in prices and terms do not affect existing prices for ongoing agreements.

6.3 The price paid by the customer to the Company for hosting services will never change after the order. The Company reserves the right to change resources and prices of hosting services displayed on its site for purchase by future customers at any time.

6.4 Discount coupons apply only to the initial purchase and do not affect the renewal price of any service or product.

Payments

6.5 For identification and transaction security purposes, the Customer, when requested by the company, must provide further details such as identity, passport, etc.

6.6 If the Customer does not provide the requested information or the transaction is not successfully verified by the Company, the Company has the right not to provide the service and not to refund the amount of the charge for that transaction.

Payment by Credit Card or Paypal

6.7 The customer is not allowed to make virtual, false, or unfair service purchases. The customer is solely responsible for all charges, fees, taxes, and contributions arising from the purchase of services from the company.

6.8 The customer has the option to pay for orders by Visa, Mastercard credit cards, and through Paypal. Credit card charges are made after verification and certification of the validity of the information. The customer is solely responsible for correctly recording the credit card details.

6.9 A customer ordering web hosting services can choose, through the Company’s account management environment, to have their credit card automatically charged by the Company every month (or according to the renewal cycle of the hosting subscription every 1, 3, 6, 9, 12, 24, or 36 months) and authorize the Company to collect the corresponding amount on a predefined date each month or at a similar regular interval, where the ordered service is due.

Payment by Bank Deposit

6.10 The customer has the option to pay for orders by bank deposit to bank accounts displayed during the service order. In this case, the customer must pay any bank fees and inform the Company of the transaction number and the bank branch where the deposit was made. The update is done online through the WebOS Portal.

Service Termination/Agreement

6.11 This agreement can be terminated by either of the parties without cause. The Company is not obligated to refund the agreed-upon amount for the period remaining from the termination date until the normal expiration of the contract in case the termination is requested by the customer, or the agreement is terminated by the Company due to a breach of its terms by the customer.

6.12 If the Customer declares that they do not wish to continue the services, the company terminates the operation of the customer’s website and deletes it from its servers without further notice.

6.13 The Company reserves the right to refuse, terminate, or make services available to the customer at its discretion, with or without warning, and will not be responsible for positive or negative consequences resulting from the termination of a website from one of its servers or the termination of any other service. The restoration of files to a web hosting account is charged.

6.14 In the event that the Customer maintains unpaid services on their account, the Company has the right to suspend, terminate, or delete all domains or hosting accounts, paid or unpaid, without the obligation to provide backup copies to the Customer and without prior notification.

6.15 The Company reserves the right to cancel an account, including files and content, for any reason, at any time. The Customer agrees to maintain backup copies of all files and databases hosted by the Company and agrees that the Company will not be liable for data loss. The Customer is responsible for creating backup copies of their data.

6.16 The Customer, as long as they do not wish to continue the Company’s services, must declare it through the cancellation form found on the package management page at WebOS Portal. Upon submitting the form, an email confirmation of the request is automatically sent to the customer. In case the customer does not receive the confirmation email, they must contact the company by phone.

6.17 In case of untimely payment or if it is impossible to charge the customer’s credit card, our services are scheduled to be automatically suspended after the subscription expires.

6.18 In case of insufficient balance on the Customer’s card at the time of charging the amount to the Customer’s card (for that specific service), our services are scheduled to be automatically suspended after the subscription expires.

6.19 The company reserves the right to terminate or make unavailable any service for which the customer has not paid or requested a refund after its payment.

6.20 If hosting services have not been renewed within 30 days from their expiration date, all settings, files, email accounts, and databases for these services are deleted from the company’s servers without prior notice to the customer.

7. Acceptance of Terms of Use

7.1 The terms of use of the website https://www.webos.gr are drafted based on the laws of the Greek territory, governed by Greek Law, the applicable legislative provisions of the European Union, and International Treaties. They are interpreted according to the rules of good faith, business ethics, and the social and economic purpose of the right. In case any term or provision of these terms of use is deemed void or cancellable, such invalidity or cancellation will not affect the validity of the remaining terms. The parties will make every possible effort to replace the void or cancellable provisions or terms with others that approximate as closely as possible the content of the void or cancellable terms or provisions.

7.2 Subscribers to the services of the Company must be at least 18 years old.

7.3 By using the company’s websites, it is assumed that you agree to all the terms stated on this website. Reading this text is required before using our services and placing any service or product order. Your consent, as well as the complete and unconditional acceptance of the stated terms, is expressed, certified, and declared responsibly by using the presentation or clicking the link “I have read and agree to the Terms of Use” and any other link that may lead to the service order or use of the Company’s websites. It is considered your signature on this text.

7.4 The Company provides the customer with Third-Party Software according to the ordered hosting package. The license terms governing the use of third-party software may differ from the terms of use of the company. Company customers are bound by all license terms related to third-party software and must accept them. The provision and offer of third-party software are not part of the Company’s software. The Company cannot provide support or warranties regarding the use and functionality of such third-party software.

7.5 Each electronic order for services is sent to the Company via the Internet only if the Customer has previously unreservedly accepted the aforementioned agreement terms, as an additional proof that the Customer has full knowledge of the terms and has unreservedly agreed to them.

7.6 The Customer agrees that any dispute arising from the use of this presentation will be governed by the laws of the Greek state, and the competent court for their resolution will be the Courts of Serres. The Company has the right to modify the Terms of Use of the Service Agreement without notice. The latest version of the terms is available at https://www.webos.gr/terms/.

7.7 The terms contained herein replace any other agreement or negotiation between the Customer and the Company, whether oral, written, or otherwise, including any statements by a representative of the Company.